• On-Campus Assistance in the Media Center:

    Mr. McDonald
    Email: trace.mcdonald@ucps.k12.nc.us
    Phone: 704-296-3170  Ext. 1569
    Office hours: 12:00 pm - 3:15 pm

    Mrs. Helms
    Email: donna.helms@ucps.k12.nc.us
    Phone: 704-296-3170  Ext. 1518
    Office Hours: 7:45 am – 3:30 pm


    Assistance for Remote/Quarantine Students:

    • Submit an online Student Help Desk ticket (Links to an external site.):
      • Once a Student Help Desk ticket has been submitted, students should receive an email confirmation. If a reply has not been received within 24 hours, please email Mr. McDonald or Mrs. Helms or call the Media Center at 704-296-3170 Ext. 1518.


    • Union County Public Schools has revised the qualifications for a hotspot.  Students who need a hotspot can see Mrs. Helms in the Media Center for instructions on how to request a hotspot.  Complete hotspot guidelines for UCPS are available by visiting the Technology Services website.