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Tech FAQ & Help!

Tech FAQ


Q: Chromebook shows ZScaler, and my login isn't working, what do I do? 

A: Use student email (minus the student), click here to see step by step.



Q: The chromebook works but there's a software issue, what do I do? 

A: Put in a student helpdesk tech ticket, or call hotline at 704-292-7956.


Q: How can I be added as a Canvas Observer to my child's Canvas account? 

A: Click here to see canvas parent resources! Here is the step-by-step to creating an observer account with a paired code.


Q: How do I logon to Parent Powerschool Portal?

A:  Heres' a how to for Parent Portal Access, and here's another for the Parent Portal App!


Q: How do I help my child logon to Microsoft Teams?

A: See tutorial here, and video here


Q: How can I get the Here Comes the Bus App

A: See joining information here! 


Q: I have another tech question, who can I talk to? 

A: Call our UCPS Tech Hotline at 704-292-7956!


Q: I was told to fill out internet & Hotspot survey, where do I do that? 

A: Click here for 1 Million Project Internet Survey!